SERVICE LEVEL OBJECTIVE (SLO) PROFESSIONAL™ Certification accredited by Value Delivery Factory is focused on understanding of SLO-based approach to the Reliability from a practical implementation perspective.

The certification provides the participants with the various aspects of implementing an SLO-based approach to Reliability, including the calculations to have meaningful service level indicators (SLIs) and accurate SLO targets.

SERVICE LEVEL OBJECTIVE (SLO) PROFESSIONAL™ Certification makes them knowledgeable about How to adopt an SLO-based approach to reliability for team and organization in the most efficient manner

Exam Requirements


  • SLI Equation
  • SLIs : Users perspective
  • SLIs : Team perspective
  • SLIs : Business perspective
  • Meaningful Service Level Indicators
  • Use Case
  • Module Quiz
  • Error Budget
  • Determine Error Budget
  • Error budget for the Legal Teams
  • Error Budget for Senior Management
  • Error Budgets and QA
  • Error Budgets for Experimentation
  • Error budgets helps reliability
  • Error budget benefits and drawbacks
  • Use Case
  • Module Quiz
  • Architecting cloud workloads for reliability
  • Designing Application for Availability
  • Best Practices for Distributed Systems
  • Areas of reliability on cloud
  • Use Case
  • Module Quiz
  • Areas to Measure Using SLIs
  • Components to measure SLIs and SLOs
  • Measurements used as SLIs
  • Tools to measure SLIs and SLOs
  • Use Case
  • Module Quiz
  • Improve Customer Reliability
  • Monitoring Symptoms vs. Causes
  • Monitoring: Black-Box, White-Box
  • Alerting Thresholds
  • Alerting strategy
  • Alerting policy
  • Alerting tools considerations
  • Use Case
  • Module Quiz
  • Organization with No SLOs defined
  • SLO Organization: Starting Point
  • SLO Organization: Maturity Levels
  • SLO organization: Setting up SLOs
  • SLO Organization: Instrumenting SLOs
  • SLO Organization: Cultural Shift
  • Maintaining SLO Organization
  • Use Case
  • Module Quiz

Target Audience

  • Anyone starting or leading a move towards increased reliability
  • Anyone interested in modern IT leadership and organizational change approaches
  • Business Managers
  • Business Stakeholders
  • Change Agents
  • Consultants
  • DevOps Practitioners
  • IT Directors
  • IT Managers
  • IT Team Leaders
  • Product Owners
  • Scrum Masters
  • Software Engineers
  • Site Reliability Engineers
  • System Integrators
  • Tool Providers

How can we help you?

Contact us for the queries or submit a business inquiry online.